Book Description
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.Pearson, the worlds learning company.
Service Operations Management : Improving Service Delivery - Johnston - 9781292064468 - Pearson Education
ISBN: 9781292064468
| Publication Year | 2020 |
| Publisher | Pearson Education |
| Weight | 1.3 kg |
| Genre | Service industries, management, Service industries, Management, Dienstleistung, Lehrbuch |
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.Pearson, the worlds learning company.
