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For undergraduate courses in services marketing.As economies across the world continue to transition toward services, skills in marketing and managing services have never been more important. Essentials of Services Marketing, 4e, captures the reality of today’s world, incorporates recent academic and managerial thinking, and illustrates cutting-edge service concepts. Designed to...

"This extraordinary novel combines the story of one young man's existential quest with the precision of the best historical novels and the thrilling imagination of sci-fi books." —Francesc Miralles, author of Love in Small Letters and co-author of The Ikigai Journey Would you travel back in time to find the...

Read This Book If You Want To Achieve Financial Success & Retire Early!Whether you are an experienced investor or have just started yourinvesting journey, this book will show you a simple yet powerfulway to grow your wealth while sleeping peacefully every night.Understand why ETF is the ideal investment for everyone...

  Farewell to faux pas!   Minding your manners is an acquired skill, but what serves you well elsewhere could trip you up in Japan. Save yourself possible embarrassment with Etiquette Guide to Japan. An inside look at Japanese social graces, it answers all the questions of the thoughtful traveler. Extensive,...

How did the female body drive 200 million years of human evolution? Why do women live longer than men? Why are women more likely to get Alzheimer’s? Why do girls score better at every academic subject than boys until puberty, when suddenly their scores plummet? Is sexism useful for evolution?...

THE REAL ORIGIN OF OUR SPECIES: a myth-busting, eye-opening landmark account of how humans evolved, offering a paradigm shift in our thinking about what the female body is, how it came to be, and how this evolution still shapes all our lives today “A page-turning whistle-stop tour of mammalian development...

Learn how to plan, deliver and evaluate successful events with this clear and comprehensive textbook which explores the latest developments in this challenging and fast-paced environment. Written by authors with extensive industry experience of working on a wide spectrum of events, this is an essential step-by-step resource for students and...

Are you often flustered by uncommitted and indifferent employees? Is your team suffering from poor productivity because of this? Do you struggle to grow your business, hampered by an ineffectual team? How about high turnover rates - the employees you wish would stay, leave, and those you wish would leave,...

An introduction to EMDR, a proven trauma therapy with the power to heal, cowritten by a world-renowned therapist and a patient who experienced transformative relief through EMDR therapy. Trauma is a part of life. You or someone you care about has probably experienced trauma, whether “big-T” trauma, such as emotional,...

Daniel Klein’s fans have fallen in love with the warm, humorous, and thoughtful way he shows how philosophy resonates in everyday life. Readers of his popular books Plato and a Platypus Walk into a Bar . . . and Travels with Epicurus come for enlightenment and stay for the entertainment....

Everyday Life in Traditional Japan paints a vivid portrait of Tokugawa Japan, a time when contact with the outside world was deliberately avoided, and the daily life of the different classes consolidated the traditions that shaped modern Japan. With detailed descriptions and over 100 illustrations, authentic samurai, farmers, craftsmen, merchants,...

Dark romance, high stakes and plot twists abound in Sloan Harlow’s debut YA thriller, perfect for fans of Colleen Hoover.The dead keep the best secrets . . .It’s been months since Ella’s best-friend, Hayley, died and everywhere she looks she sees reminders of her – including Sawyer, Hayley’s boyfriend. Soon,...

[REVISED] Evidence Act 1950 (Act 56) Evidence of Child Witness Act 2007 (Act 676) [As At 10th March 2025] Act 56 - An Act to define the law of evidence. Act 676 - An Act to make provisions relating to the giving of evidence by child witnesses, and for other...

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For undergraduate courses in Evolution By presenting evolutionary biology as a dynamic, ongoing research effort and organizing discussions around questions, this best-selling text helps students think like scientists as they learn about evolution. The authors convey the excitement and logic of evolutionary science by introducing principles through recent and classical...

When faced with new challenges, it’s easy to feel our solutions need to be equally unprecedented. We think we need a revolution. But what if this is a big mistake? In Evolutionary Ideas, Sam Tatam shows how behavioural science and evolutionary psychology can help us solve tomorrow’s challenges, not by...

Often, the difference between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the...

The Cambridge IGCSE ICT Exam Success Guide fully supports the Cambridge IGCSE ICT syllabus (0417), for first examination in 2023. It is suitable for use alongside the Complete ICT Third Edition series or as a stand-alone resource, helping students to reach their full potential and achieve their best grades in...

Excellence in Business Communication takes a close look at the fundamental skills and principles of business communication. Featuring practical advice, time-tested processes, and real-world examples, this is the premier text for helping you hone and develop essential communication skills. The 14th edition continues to set new standards for currency and...

This is a comprehensive anthology of cases featuring frequently encountered patient presentations in medical practice, with a focus on highlighting the diagnostic complexities. The curation stems from the years of experience and challenges faced by the authors. In each scenario, readers will find practical takeaways and succinct medical insights. These...